Smart Hotel Manager · Research & Industry Recognition
Hotel readiness, supported by research and real industry experience.
Explore our 2026 research on the first actions that matter during urgent incidents, our published perspectives on water-loss control, and coverage of Live Safety in hospitality publications.
01 / Original research
2026 Hospitality Operations and Security Report
What hotel professionals selected as the hardest parts of urgent response across shifts and properties. The research focuses on how teams coordinate, find information and start the right action during safety, security, water-loss and equipment incidents.
chose coordinating the staff response as the hardest element to keep consistent.
14 of 28 voteschose inconsistent training as the biggest barrier to staff coordination.
25 of 56 voteschose clearer staff responsibilities as the top improvement for readiness.
23 of 66 voteschose an impact on guests or rooms as the greatest cost of a slow resolution.
61 of 74 votesHow to read the findings: Smart Hotel Manager collected these self-selected LinkedIn polls and direct-message responses between mid-August and mid-September 2026. There were 224 vote events across ten poll posts and 12 direct responses. The same person could have voted more than once; these are directional findings, not industry-wide estimates or measured product outcomes.
Read the full 14-page report02 / Published perspectives
The operational gap after a leak is detected
Hospitality Technology September 22, 2026 Article by Vanessa G. Osbourne
Detection Tells You There’s a Leak. Control Saves the Room.
Vanessa G. Osbourne examines the gap between receiving a leak alert and giving the employee on shift enough property-specific information to find the correct shutoff and take the first action. This is a founder-authored industry perspective.
Read at Hospitality TechnologyAlso by Vanessa: Why Luxury Hotels Must Redefine Emergency Preparedness with Tools, Training, and Technology Hotel Technology News · June 19, 2025
03 / Industry coverage
Live Safety in hospitality publications
Profiles, deployment announcements and broader industry features each offer a different view. The labels below show what kind of coverage each link provides.
Independent profile
Hospitality Technology August 6, 2025
Start-Up Spotlight: A Smarter Way to Stay Safe
A profile of Smart Hotel Manager, the origin of Live Safety and its approach to mobile access to property-specific emergency information.
Read publicationDeployment coverage
Hotel Management July 21, 2025
Remington Hospitality deploys Live Safety platform
Reports that seven Remington properties had deployed Live Safety at the time of publication, with work focused on preparedness and staff readiness.
Read publicationIndustry news
LODGING July 16, 2025
Smart Hotel Manager Announces Collaboration With Remington Hospitality
Covers the collaboration and initial seven-property deployment. This is announcement coverage, rather than a measured outcome study.
Read publicationBroader industry feature
Hotel Management January 1, 2026
Safety and security protocols: Protecting your hotel, guests and associates
Places Live Safety and Remington in a wider discussion of hotel staff training, security and emergency preparation.
Read publicationTechnology listing
LODGING 2026
Next Gen Tech List: Live Safety
Lists Live Safety among hospitality technologies addressing emergency plans, water shutoffs, training and portfolio oversight.
Read publicationFounder interview
Hospitality Net May 28, 2025
Tech Entrepreneur Vanessa Osbourne Opens Up About Modernizing Hotel Emergency Preparedness
An interview with Vanessa Osbourne about her operations background, the origin of Smart Hotel Manager and the need for accessible emergency information.
Read publicationCoverage reflects what was reported when each article was published; an announced rollout is not a claim of current deployment or a measured result.
04 / From research to practice
The five-asset water response method
Hotel engineering selects five critical water control points for its own property. For each point, the team records the control area, floor or location, a current photo, location or GPS information and operating steps. A timed scenario then tests whether someone who is not the building expert can find the correct point and begin the appropriate action.
The result is a baseline for time to locate, procedure access, time to first correct action and differences by shift or role. Retest after training or changes to the property.
Discuss a five-asset assessment- 01Select
Choose control points that matter at this property.
- 02Document
Capture the exact place, image and operating steps.
- 03Test
Time a realistic after-hours response.
- 04Verify
Confirm the correct asset and first action.
- 05Improve
Assign gaps and retest after changes.
Make readiness measurable
Put your first five minutes to the test.
Start with critical assets, clear responsibilities and a timed exercise your team can repeat across properties.
