About Smart Emergency Solutions
Built to Reduce the Information Gap During a Hotel’s First Critical Minutes
Smart Emergency Solutions LLC, doing business as Smart Hotel Manager, is the company behind Live Safety™—a mobile-first operational readiness platform created for hotels and multi-property organizations.
Why we exist
Critical information can exist and still be difficult to reach
During an urgent incident, hotel staff may need to locate a shutoff, confirm a procedure, identify the right contact and record what happened. Yet property knowledge is often divided among binders, shared files, separate systems and the experience of a few long-tenured employees.
That creates an operational gap: the hotel has information, but the person responding may not be able to reach it quickly or consistently.
We created Live Safety to close that gap. The platform connects critical asset information, urgent-incident guidance, emergency contacts, inspections and incident documentation in one mobile-first workflow.
Every minute spent searching is a minute unavailable for controlling the incident.
How Live Safety works
A simple operational model: Find → Act → Prove
Find
Locate registered assets, plans, contacts and approved property information without relying on memory or scattered sources.
Act
Access mobile guidance and the information needed to support a more informed, coordinated response.
Prove
Document response activity and provide property and enterprise leaders with operational evidence.
Founder-led
Experience shaped by technology and high-consequence operations
Smart Emergency Solutions applies disciplines from complex technology programs and loss-prevention environments to a practical hospitality challenge: making critical property information usable when timing matters.
Vanessa G. Osbourne
Founder and Chief Executive Officer
Vanessa brings more than 20 years of experience across technology leadership, cloud and big-data programs, process improvement and high-consequence oil and gas operations. That background shaped Live Safety’s focus on reducing information delays, standardizing workflows and measuring operational performance.
Keith Osbourne
Co-Founder and Chief Operations Officer
Keith brings more than 23 years of experience in technology projects, database management and oil and gas operations. His work supports the dependable information structure and operational discipline needed for a scalable multi-property platform.
Our mission
Help hotel teams act with greater speed, consistency and accountability
Reduce avoidable information delays
Make approved asset, procedure and contact information easier for authorized staff to reach.
Protect operational knowledge
Build a property information resource that is less dependent on staffing changes, shifts or individual memory.
Strengthen multi-property consistency
Give hotel organizations a repeatable readiness framework that can support different properties and teams.
Create evidence for improvement
Use inspections, drills and incident documentation to identify gaps and guide follow-up.
Evaluate the information gap at your properties
Explore Live Safety through a focused conversation or pilot built around selected assets, users and measurable response scenarios.
